MARAFEQ
A closer look at MARAFEQ.
Bring requests, work orders, assets and preventive maintenance into one Odoo workspace. Give service teams a clear view of priorities, ownership and progress.
Odoo backend application · Staff and management workspaces
Inside MARAFEQ
01 / Service request register
Replace scattered follow-up with a consistent record of service demand and ownership.
Follow open requests with their service, priority, assigned team, building and resolution deadline.
- Searchable requests with automatic reference numbers
- Draft, submission, assignment, progress, resolution and closure stages
- Preventive and corrective work classification
02 / Work orders, priority & SLA follow-up
Help coordinators focus on critical locations and track work against the agreed service commitment.
Connect the request to its room and equipment, with visible deadlines and escalation status.
- Priority considers the request, room and equipment criticality and records the elevation source
- Route by service type to a team or vendor; assignment links project and maintenance records
- Record completion time, signature and parts used; print English or Arabic work orders
03 / Preventive maintenance plans
Move routine work into a planned cycle and reduce dependence on reactive follow-up.
Plan recurring equipment service with a clear checklist, team and due date.
- Calendar intervals in days, weeks or months
- Run-hour triggers for equipment-based servicing
- Checklists, assigned teams and scheduled generation of due requests
04 / Locations, criticality & linked equipment
Build reliable location and asset master data for more consistent maintenance decisions.
Maintain a campus-to-room hierarchy and see the equipment serving each location.
- Campus, building, floor and room hierarchy with zone grouping
- Room type, capacity and criticality support service prioritization
- Location-linked Odoo equipment, QR asset labels and suggested spare parts
05 / Utility consumption & cost tracking
Give facilities and finance teams a consistent view of consumption and utility costs.
Review water and electricity readings with calculated consumption and period costs.
- Water, electricity and gas meters linked to buildings or rooms
- Cumulative readings, period consumption and meter reset handling
- Effective-dated flat or tiered tariffs calculate reading costs
How the work connects
A shared journey, with clear responsibilities.
01
Register a service request
02
Prioritize and assign work
03
Execute and record maintenance
04
Review closure and service performance
An example of how the work connects. Detailed roles, approvals and configuration are agreed around your operation.
Useful for every team involved.
Service coordinators
Review demand, priorities and service deadlines.
Technicians and maintenance teams
Follow assigned work orders and preventive plans.
Facility managers
Review backlog, asset activity and service performance.
Configured around your operation.
Discuss your teams, locations and reporting needs before implementation. Agree the required workflows and any integration scope in a tailored demonstration.
Explore deployment optionsBilingual workspaces
Arabic and English interfaces for your teams.
Roles and responsibilities
Review access and responsibilities against your operating structure.
Supporting capabilities
Service levels and resolution targets. Backlog, SLA, MTBF, MTTR and preventive maintenance reporting.
Questions about MARAFEQ
Can you demonstrate our workflow?
Yes. We can arrange a demonstration around your users, operational needs and example records. We agree the intended scope before implementation.
Are these actual product screens?
These are selected product captures. Captions identify the interface language. A tailored demonstration can cover additional workspaces and configuration.
How are deployment and integrations agreed?
We review your hosting, access and integration requirements and confirm what is included in the agreed scope and quotation.
Your operation, demonstrated
See MARAFEQ through your team's work.
Walk through a relevant scenario with our team and discuss what your organization needs.